Home Retail & Consumer Is E-Commerce Automation the Way Forward for Retailers?

Is E-Commerce Automation the Way Forward for Retailers?

Most definitely. E-Commerce automation is a step between shoppers visiting a store in person and shopping online. It’s designed to help recognize fraud and essentially save firms a lot of money in the long run.

Fraud is a big problem for retailers, particularly when it comes to online shopping. According to credit reporting agency Experian, just last year e-Commerce fraud rose by nearly a third. That kind of increase just can’t keep happening if any legit business wants to survive.

One way in which to try and solve this issue is through the use of artificial intelligence (AI). AI allows companies to automate repetitive tasks, saving the company time and money and freeing up humans to deal with more complex issues.

E-Commerce automation can also be useful in processing orders. Usually in retail humans are needed to ensure the correct goods are coming from the most appropriate warehouse. Unfortunately in doing it this way, mistakes do happen. However, using AI, this could all be automated and the risk or error would be much lower.

Stock management is another area in which automation can be helpful. If an item were to fall below a certain stock level for example, AI could automatically reorder the item, and there would be no need to run out. That takes away the need for any human to have to physically monitor stock levels and place orders when low. No more guesswork or waiting until stuff’s sold out.

The other good thing about most e-Commerce solutions is that they’re often tailored to the requirements of the individual. Business owners say what they need and the app developers make it happen. In the future that’s likely to change and instead AI will be suggesting to business owners as to what functions in their business should be automated to achieve optimum efficiency.

Smart software is not just a benefit for business owners. It will also enable the consumer to have a much more pleasurable shopping experience. Often business owners are concerned that they’ve never got enough time to implement anything big like AI into their business models as they’re too tied up with petty tasks. However, e-Commerce automation is there to take away the burden of some of those minor yet still essential tasks. By implementing AI into their business models business owners will actually find themselves having more time available to spend on more important matters.

First reported RetailTouchpoint

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KC Cheung
KC Cheung
KC Cheung has over 18 years experience in the technology industry including media, payments, and software and has a keen interest in artificial intelligence, machine learning, deep learning, neural networks and its applications in business. Over the years he has worked with some of the leading technology companies, building and growing dynamic teams in a fast moving international environment.
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