Thomson Reuters recently made headlines due to its collaboration with Squirro, an augmented intelligence solution provider.
The partnership delivers an artificial intelligence (AI) powered solution that utilizes the power of current customer relationship management platforms to provide a complete and up to date outlook of each customer as well as enhancing engagement and promoting deal idea generation for the banking industry.
The artificial intelligence(AI)-powered solutions integrate Thomson Reuters trusted insights and data including company financial statements, I/B/E/S Estimates and overviews coupled with Squirro’s CRM integration capabilities and artificial intelligence(AI) technology to deliver one view of client’s information.
Squirro and Thomson Reuters’ combined technology enables the fusing of third-party content with own proprietary data as opposed to having a large volume of data spread out across unlinked siloes.
Customers benefit considerably from increased productivity, which is owed to a flexible user-interface that is designed to assist in their decision-making activities.
As such, this effort helps the customers in building on the predictive insights that lead to various benefits including increased ROI, deal idea generation and improved customer relationships.
Key advantages of the solution include:
- Offering resonating and pertinent talking material and points as the foundation for each customer interaction, hence enabling a proactive technique to customer service.
- Utilizing artificial intelligence (AI)-powered tools as well as predictive analytics designed to promote fulfillment, deal origination and cross-selling, which is the sourcing of new prospects.
- Increasing productivity by offering one view of the client: combining third-party market data and internal information (products, pipeline, deal history, meeting notes) into a single application.
“Banks are operating multiple platforms containing customer information, with significant time being spent searching for and compiling relevant information, and not making the most of unstructured data sources.
Finance professionals are demanding more from their data and financial institutions are driving digitization strategies to spot new opportunities faster. Our partnership with Squirro allows customers to increase productivity through trusted, timely, insightful and actionable content through a singular customer intelligence solution,” explained the Global Head of Capital Markets & Advisory at the Financial & Risk division of Thomson Reuters Leon Saunders-Calvert.
“The fact that every leading financial services firm in the world uses Thomson Reuters speaks highly for the value of its data and the insight it offers.
But that insight is even greater when viewed in the context of a company’s own data with the right tools applied. Our combined technology will strengthen the power of financial firms and create opportunities to generate new revenue,” said the CEO of Squirro Dr. Dorian Selz.