With the advancement of both artificial intelligence (AI) and robotic process automation (RPA) it won’t be long before its the norm to have AI robots for co-workers. Recent research has confirmed that despite some people worrying that AI will suddenly take over their job, many others are in fact looking forward to the prospect of having an ‘android’ as part of the team. And managing them doesn’t seem to phase people either, with a massive 91% saying they would be quite comfortable overseeing and managing AI.
Most people have come to terms with the fact that the rise of AI is fast approaching, and most have also accepted why that is. AI can improve efficiency, save companies a great deal of money, and boost customer experiences in pretty much any sector. However, if the tables were turned, and AI was to manage humans, it’s a whole different story. As many as 4 out of 5 people would not be happy with AI managing them. However, nearly 80% would be happier if the AI were completely transparent as to how it came to reach its decisions.
More than 70% believe that AI will become a big part of management over the next 10 years. The same kind of number also believe that using AI to evaluate potential employees CVs will become the norm by 2023. More than 70% also believe that AI will be used in many businesses over the next five years to spot opportunities to improve operations within the organisation.
But rest assured it’s not all doom and gloom. Experts suggest that we’re still quite a way away from having sophisticated robot colleagues by our sides. Only 39% believe that humanoid robots will become the norm within the next 10 years. Fast forward this to 2037, and that figure jumps up to 79%. There is no doubt that AI will change the world in many ways. Whether you’re ready or not, the onslaught of AI is here now and is here to stay. For us, only time will tell as to what the future holds and when it will be coming.
These figures were gathered from a survey carried out by Marketforce in autumn 2017. The survey involved 845 senior executives that worked in a variety of sectors across the world on behalf of Pega.